What happens after the 14 days? Do I lose my data?
No. Nothing is deleted. Your bookings, guests, payments and records stay exactly as they are.
Your property moves to the Starter plan (Rs 8,000 a year, up to 15 rooms). Features that belong to Growth, such as guest pages, online check-in and room service, switch off until the property is on Growth. If you have more than 15 rooms, the ones you have stay, but you cannot add more until you are on Growth. See what each plan includes.
Do I need to install anything?
No. Yatraax runs in the web browser on a phone, a tablet or a computer, and guests use a web page, not an app.
The one exception is printing bills, kitchen tickets and bar tickets. That needs a small free helper program (QZ Tray) on the front-desk computer. The printer guide has the steps.
What if my internet goes down?
Yatraax needs a connection to save anything. If it drops, the app keeps working as a reader: it opens, says you are offline, and still shows what that phone had loaded, such as today's rooms, the calendar, tasks, orders and open bookings, dated so you know how old it is. You cannot add or change anything until the connection is back, so keep a paper fallback for new bookings and payments. A phone on mobile data is a quick backup connection.
Only screens that phone had already opened are kept, for three days at most, and they are deleted when you sign out.
Can I move my existing bookings in?
There is no file import for bookings yet. You enter upcoming bookings in the app, and stays that are already finished do not need to be moved.
If you have a lot of future bookings, enter them during the 14-day trial while you keep using your notebook. Creating a booking takes a few fields.
Will my staff need training?
Each person only sees the screens their role needs, and every task has a short Help guide with screenshots. Housekeeping and the kitchen mostly tick jobs off on their phones.
Reception and whoever closes the register should try it on a few test bookings during the trial, with the guides open. The trial runs on your own property, so you practise on real rooms.
Does it work on my phone?
Yes. The staff app, the guest page and online check-in all work in a phone browser, with screens laid out for a small screen. You can take a booking, close the register and tick off tasks from a phone.
Printing needs a computer, because a phone cannot run the print helper.
Will it work with my existing printer?
If it is a receipt printer on your network (by cable or Wi-Fi) that prints 58 mm or 80 mm paper and accepts standard ESC/POS commands on port 9100, it should. You add it by its IP address. USB-only printers, and printing straight from a phone, are not supported.
So far it has been tested on one network receipt printer, not every make, so print a test slip during your trial. See Set up printers.
Do my guests need to download an app?
No. Guests open a web address you send them and find their booking with their name and arrival date. They download nothing and create no account. See how guest pages work.
Is there a point-of-sale for the restaurant?
Not for walk-in restaurant sales. Room-service orders are handled in Yatraax and go on the room bill. For the restaurant, you type or import (CSV) each outlet's daily total, and it flows into the closing register with everything else.