Guests do the paperwork before they arrive, then find everything on one page
Online check-in collects ID and a signed copy of your house rules, and the guest page answers the questions your front desk gets all day.
A clipboard at the desk, then a phone call an hour later
Arrival means names, ID numbers and a signature written out while tired guests hold their bags. Soon after, the same guest rings reception for the Wi-Fi password, the breakfast time or the menu. Every call interrupts whoever is working, and the answers never change.
What guests and your team get
Check-in done before arrival
Each booking has a private link you can send in your confirmation. The guest fills in four short steps on their phone: their details, an ID with a photo of it, any other guests and the trip, and a signature on your house rules. You see it all on the booking, and the guest can reopen the link to fix a mistake.
A page of their own, with no app to install
Guests find their booking with their name and arrival date at your sign-in address. Their page shows the stay, check-in and check-out times, Wi-Fi, your welcome note and house rules, and the lists you keep: offers, facilities, food, drinks, activities and places to explore.
Room service for guests who are checked in
Guests order from the dishes and drinks you have priced, with a note for the kitchen. The order appears on your Orders screen. Once your team accepts it, it joins the room bill and the guest pays everything together at check-out.
Questions come to the front desk, not around it
Guests can message the front desk from their page, and a WhatsApp button opens a chat on your number if you have added one. Replies come back to your Messages inbox.
How it works in Nepal
The guest page and the check-in form switch between English and Nepali, and your welcome note and house rules have a box for each language. The ID list follows the guest: Nepali guests choose from citizenship certificate, national ID, driving licence, voter ID or passport, Indian guests see Aadhaar, and guests from other countries are also asked for a visa number and its expiry date. Everything opens in a phone's browser, so the link works from a WhatsApp message.