Terms of service

Last updated 1 October 2026

These terms are between you (the person or business that signs up) and Yatraax. They cover your use of the Yatraax website and the Yatraax property-management service. In plain words: you can try it free for 14 days, a paid plan is a yearly subscription, and your data stays yours.

1. What Yatraax is

Yatraax is software for resorts, lodges and small hotels. It helps you take bookings, run the room board, assign staff tasks, take room-service orders, print bills, and reconcile the day's payments. It runs in a web browser, and some features (such as printing to a receipt printer) need a small free helper program on your computer.

Yatraax is a tool for your business. It is not an accounting, tax-filing or legal service. You are responsible for checking that the bills, tax rates and records you produce with it meet the rules that apply to your business.

2. Your account

• You must give accurate details when you sign up, and keep your password private.
• The person who signs up becomes the owner of the property account. The owner decides which staff get access and what each role can do, and is responsible for what staff do in the account.
• Tell us if you think someone else has got into your account.

3. Free trial

New properties get 14 days free with every feature included and no card needed. When the trial ends, your property moves to the Starter plan. Everything you entered stays. Features that belong to the Growth plan switch off until the property is on Growth, and the Starter room limit applies to adding new rooms.

4. Plans and fees

• Paid plans are priced per property, per year, in Nepali rupees. The current prices are shown on our pricing page.
• Starter includes up to 15 rooms. Growth has no room limit and includes the guest-facing features listed on the pricing page.
• Fees for a year are paid in advance. We may change prices for future years. A change never applies to a year you have already paid for, and we will tell you before it applies to your next one.

5. Cancelling and refunds

• You can stop using Yatraax at any time. A paid year runs to its end date, and we do not charge you again unless you choose to renew.
• If you ask within 14 days of first paying for a plan, we will refund that payment in full.
• After those 14 days, fees already paid are not refunded for the rest of the year, unless we have failed to provide the service as described here.

6. Your data, and your guests' data

The bookings, guest details, ID photos, payments and other records you enter are yours. We use them only to provide the service to you, as set out in our privacy policy. For your guests' information, your property decides what is collected and why, and Yatraax handles it on your behalf. You must have the right to collect it, and you must tell your guests what you collect, for example when you ask for an ID at online check-in.

7. Deleting your account and your data

• You can ask us to delete your property account. Deletion is done by request, because there is no delete button in the app yet.
• When we delete a property, its bookings, guest records, ID photos, payments, messages and staff accounts are removed from our live systems. Copies in backups are removed as the backups age out.
• We may keep the minimum records we are required by law to keep, for example proof of what you paid us.
• Before you ask us to delete anything, ask us for a copy of your data if you want one.

8. Using Yatraax properly

Do not use Yatraax to break the law, to send spam or unwanted messages to people, to store information you have no right to hold, or to try to get into other properties' data or disrupt the service. We may suspend an account that does, and we will tell you why.

9. Availability

We work to keep Yatraax running, but we do not promise it will be available all the time or free of errors. Yatraax needs an internet connection: if your connection is down you cannot use it until it is back, so keep a paper fallback for the front desk. We may take it down briefly to update it.

10. Third-party services

Parts of Yatraax rely on services we do not control, such as WhatsApp for messages, email delivery, and the helper program for printing. Their own terms apply, and we are not responsible for their outages or changes.

11. Our responsibility

We are responsible for providing the service with reasonable care. To the extent the law allows, we are not liable for lost profits, lost bookings or indirect losses, and our total liability for any claim is limited to the fees you paid us in the 12 months before it.

12. Changes to these terms

We may update these terms. When we make a change that matters, we will tell the property owner by email or in the app before it applies. If you keep using Yatraax after that, you accept the new terms.

13. Law

These terms are governed by the laws of Nepal, and the courts of Nepal can hear any dispute about them.